Privacy Policy

1. Introduction

Incan Electric ("Incan Electric," "we," "us," or "our") respects your privacy and is committed to protecting personal information collected through our website, business communications, advertising platforms, and related services.

This Privacy Policy explains how we collect, access, use, store, share, and protect information when you visit our website, request electrical services, communicate with us, or interact with our business applications and authorized third-party integrations.

This policy applies to our website at incanelectric.com and to business systems and applications operated by or on behalf of Incan Electric.

2. Information We Collect

We may collect the following categories of information when individuals interact with our business.

Contact Information

• Name
• Telephone number
• Email address
• Service address
• City, state, and ZIP code

Service and Inquiry Information

• Electrical services requested
• Project descriptions and requirements
• Appointment and scheduling information
• Estimates, service history, and customer communications
• Information voluntarily submitted through forms, phone calls, text messages, or emails

Communication Information

When you communicate with us, we may collect and maintain records of those communications, including messages, call details, recordings, transcripts, and related correspondence, where permitted by applicable law.

Website and Technical Information

We may collect certain technical information, such as IP addresses, browser types, device information, website usage, referral sources, and interactions with our online services.

We collect information through direct interactions, website technologies, and authorized service providers or integrations.

3. How We Use Information

We use collected information for legitimate business purposes, including:

• Responding to customer inquiries and service requests.
• Evaluating electrical-service needs.
• Contacting customers regarding requested services.
• Preparing estimates and coordinating appointments.
• Managing customer relationships and service records.
• Improving customer service and operational efficiency.
• Measuring website and advertising performance.
• Maintaining business records and complying with legal obligations.
• Protecting our systems, customers, and business operations.

We may use automated technologies, including artificial intelligence, to help organize information, summarize communications, categorize inquiries, identify service needs, and assist with business workflows.

Automated assessments may be reviewed or corrected by authorized personnel.

4. Google Services and Connected Applications

Incan Electric may use Google services and APIs to support advertising, customer communications, business reporting, and internal operations.

Depending on the service and permissions granted, information accessed through Google integrations may include:

• Advertising account and campaign information.
• Advertising performance and reporting data.
• Customer inquiries and lead information.
• Business communications associated with authorized services.
• Account identifiers and information necessary to operate connected business tools.

How Google Data Is Accessed

Our applications access Google data through authorized integrations, applicable API permissions, and authentication mechanisms provided by Google. We request access only as needed for the functions of the connected application.

How Google Data Is Used

Information obtained through Google APIs is used to support authorized business functions, including managing customer inquiries, analyzing advertising performance, organizing communications, and maintaining business records.

How Google Data Is Stored

Information obtained through connected Google services may be processed or stored within our authorized business applications, databases, and cloud infrastructure, subject to reasonable administrative and technical safeguards.

How Google Data Is Shared

Google-connected data may be processed by trusted technology and service providers acting on our behalf when necessary to provide authorized functionality.

We do not sell Google user data or share it with unrelated third parties for their independent advertising or marketing purposes.

Our use of information received from Google APIs is subject to applicable Google API Services User Data Policies and other relevant requirements.

Users who authorize access to their Google accounts may review or revoke applicable permissions through their Google Account security settings.

5. Phone Calls, Text Messages, and Electronic Communications

When you call, text, email, or otherwise contact Incan Electric, we may use the information provided to respond to your inquiry, coordinate electrical services, and maintain appropriate business records.

Where permitted by law, telephone communications may be recorded or transcribed for service quality, documentation, and operational purposes.

We may use approved communication platforms and automated tools to assist with customer communication and follow-up.

Text messaging may be used to respond to inquiries, provide service-related information, and coordinate requested appointments, subject to applicable consent and messaging requirements.

You may opt out of applicable automated text communications by replying STOP or following the instructions provided in the message.

Mobile messaging consent and opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to service providers as necessary to deliver requested communications.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, and evaluate website performance.

Depending on the technologies in use, this information may help us understand traffic sources, improve website usability, and measure the effectiveness of advertising.

You can manage cookies through your browser settings and any applicable privacy controls offered on our website. Certain website functions may be affected if cookies are disabled.

7. Information Sharing

We may share information when reasonably necessary with:

• Employees and authorized business representatives.
• Electricians, technicians, and service personnel involved in fulfilling customer requests.
• Website hosting, cloud infrastructure, and technology providers.
• Customer communication and business management service providers.
• Advertising and analytics platforms used for authorized business activities.
• Professional advisers and authorities where required by law.

Service providers may process information on our behalf for the purposes described in this policy, subject to applicable contractual and legal requirements.

We do not sell personal information to third parties.

We may disclose information when reasonably necessary to comply with legal obligations, protect rights and safety, prevent fraud, or address security incidents.

8. Data Storage and Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business records, resolve disputes, and comply with applicable legal and regulatory requirements.

Retention periods may vary depending on the nature of the information, the services provided, and applicable obligations.

When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it, subject to applicable requirements and technical limitations.

9. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or loss.

Access to business and customer information is limited according to operational needs and applicable access permissions.

Although we take steps to safeguard information, no internet-based service or electronic storage system can be guaranteed completely secure.

10. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also request information about our data practices or ask us to update inaccurate contact information.

To submit a privacy-related request, contact us using the information below.

We may need to verify your identity before processing certain requests and may retain information where required or permitted by law.

You may unsubscribe from applicable marketing communications using the instructions included in those communications.

11. Third-Party Websites and Services

Our website and business applications may connect to third-party websites, platforms, or services.

These services may maintain their own privacy policies and data-processing practices.

We encourage you to review the applicable privacy policies of third-party services before providing information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

Updates will be published on this page with a revised effective date when appropriate.

If material changes affect how previously authorized information is used, we will provide any additional notice or obtain consent required by applicable law or platform policies.